How long is the warranty ?
The legal warranty is 2 years from the date of purchase. If you have a problem, contact info@visioframefamily.com by email.
Is the Visioframe application available for IPhone and other smartphones ?
Yes. The Visioframe app is available for free download from the Apple Store (iOS) or Google Play (Android).
How do you use Visioframe if you don’t have a WiFi connection ?
Your Visioframe needs internet access to connect with family members or friends and receive photos and messages. However, if you live in a location where it is not possible to connect the frame to Wi-Fi, your frame can be connected via a 3G SIM card.
Can I change the name of my user account?
Yes, you can easily change the name of my user account in the Visioframe mobile application. To do this, click on your User Profile, then click on your account name. Enter your new name and validate.
Can I see if the photo I sent has been seen by the recipient ?
Of course, you can view the complete history of your shipments. A grey tick shows that the message has been sent, and a green tick indicates that your message has been seen.
Is there a maximum number of photos that can be sent ?
No. Each user can upload as many photos as they want to the frame. (attention a limit of 20 photos will be displayed in real time on the frame) We invite you to share photos as regularly as possible rather than a lot at once. We have set up this system to encourage daily use [...]
Why does my frame screen go out at night ?
The Visioframefamily supports "Sleep Mode" which will automatically turn the frame off or on at the pre-configured time. This feature can be configured in the device settings.
Can I send text messages on the frame ?
Of course, you can send your photos on the frame and accompany them with personalised text messages with the most beautiful smiley's. The number of characters per photo is limited to 100.
How to send photos from a smartphone to the frame ?
With the app, you can send photos to all your connected Visioframe photo frames from anywhere in the world. Photos will appear in seconds, so you can share precious moments as they happen. 1. Select or take a picture In the Visioframe application, you select a photo from your gallery or take a new photo. [...]
Can multiple people send photos to a Visioframe ?
Yes, you can add as many family members or friends as you like to send photos to your Visioframe. All they need to do is download the free Visioframe app from the Apple Store (iOS) or Google Play (Android)