The legal warranty is 2 years from the date of purchase. In case of any issues, please contact us by email at info@visioframefamily.com

Yes, at any time you can unlock the tablet and return it to its original function.

At the end of the 12-month subscription, it may be renewed at a rate of €19.99 per month. Unless cancelled in writing at least 3 months before the due date, the subscription will automatically be extended for a new 12-month period.

The legal warranty is 2 years from the date of purchase. If you have a problem, contact info@visioframefamily.com by email.

Yes. The Visioframe app is available for free download from the Apple Store (iOS) or Google Play (Android).

Your Visioframe frame needs an internet connection to connect with family members or friends and receive photos and messages. However, if you live in an area where connecting the frame to Wi-Fi is not possible, your frame can be connected via a SIM card (not provided). Check with a local operator for a data card [...]

Yes, you can easily change the name of my user account in the Visioframe mobile application. To do this, click on your User Profile, then click on your account name. Enter your new name and validate.

Of course, you can view the complete history of your shipments. A grey tick shows that the message has been sent, and a green tick indicates that your message has been seen.

No. Each user can upload as many photos as they want to the frame. (attention a limit of 20 photos will be displayed in real time on the frame) We invite you to share photos as regularly as possible rather than a lot at once. We have set up this system to encourage daily use [...]

The Visioframefamily supports "Sleep Mode" which will automatically turn the frame off or on at the pre-configured time. This feature can be configured in the device settings.

Of course, you can send your photos on the frame and accompany them with personalised text messages with the most beautiful smiley's. The number of characters per photo is limited to 100.

With the app, you can send photos to all your connected Visioframe photo frames from anywhere in the world. Photos will appear in seconds, so you can share precious moments as they happen. 1. Select or take a picture In the Visioframe application, you select a photo from your gallery or take a new photo. [...]

Yes, you can add as many family members or friends as you like to send photos to your Visioframe. All they need to do is download the free Visioframe app from the Apple Store (iOS) or Google Play (Android)

For your security, conversations are end-to-end encrypted.