What is the warranty period?
The legal warranty is 2 years from the date of purchase. In case of any issues, please contact us by email at info@visioframefamily.com
Is this a classic tablet?
Yes, at any time you can unlock the tablet and return it to its original function.
What happens after the 24 months?
After the 24 months, if you wish to continue, you can do so for €9.99 per month.
How long is the warranty ?
The legal warranty is 2 years from the date of purchase. If you have a problem, contact info@visioframefamily.com by email.
Is the Visioframe application available for IPhone and other smartphones ?
Yes. The Visioframe app is available for free download from the Apple Store (iOS) or Google Play (Android).
How do you use Visioframe if you don’t have a WiFi connection ?
Your Visioframe needs internet access to connect with family members or friends and receive photos and messages. However, if you live in a location where it is not possible to connect the frame to Wi-Fi, your frame can be connected via a 3G SIM card.
Can I change the name of my user account?
Yes, you can easily change the name of my user account in the Visioframe mobile application. To do this, click on your User Profile, then click on your account name. Enter your new name and validate.
Can I see if the photo I sent has been seen by the recipient ?
Of course, you can view the complete history of your shipments. A grey tick shows that the message has been sent, and a green tick indicates that your message has been seen.
Is there a maximum number of photos that can be sent ?
No. Each user can upload as many photos as they want to the frame. (attention a limit of 20 photos will be displayed in real time on the frame) We invite you to share photos as regularly as possible rather than a lot at once. We have set up this system to encourage daily use [...]
Why does my frame screen go out at night ?
The Visioframefamily supports "Sleep Mode" which will automatically turn the frame off or on at the pre-configured time. This feature can be configured in the device settings.