Renewal:

It is not automatically renewed.
The subscriber receives:

    • An email and/or SMS 15 days before the renewal date,
    • A reminder the week before the subscription ends,
      offering to renew for an additional 12 months.

Cancellation

  • Effective date: Any cancellation becomes effective after a 4-week notice period,
    starting the day after the next payment.
  • Processing and confirmation:
    • The request is processed within 48 business hours,
    • A confirmation email is sent to the subscriber,
    • This email specifies the date of the last payment and the effective end date of the service.
  • Annual subscription: as it is not automatically renewed, it expires at the end of 12 months with no action required.